RODUCT RETURN POLICY
If you're not completely satisfied with any HMR meal replacement products ("HMR Products") you purchased from this Website, we will gladly offer you a full refund for qualified returns of your purchases. (Shipping costs are nonrefundable.) In order to qualify for a refund, HMR must receive the returned HMR Products within sixty (60) days of your purchase. Sixty days is counted beginning with the day of your purchase. If you have any questions about this Policy or processing your returned HMR Product(s), please contact customer service at 888-446-2846.
If you have your Order Summary:
- Step 1: Please circle the item(s) you are returning.
- Step 2: Detach and use the pre-printed RETURN LABEL provided. Please include the required postage.
- Step 3: Send your return to us by UPS or insured parcel post.
If you do not have your Order Summary:
- Step 1: Please enclose a letter indicating what you are returning, return reason, name, address, and your daytime phone number.
- Step 2: Please indicate the return address listed below on the box when returning any item(s).
For your protection, ship the item and your return letter in a box via UPS or insured parcel post to:
194 Hanse Ave.
Freeport, NY 11520
Shipping costs are non-refundable. HMR Products received after 60 days from date of purchase will not be eligible for a refund. Generally you will receive a credit back to your credit card within 10 business days of HMR’s receipt of your returned HMR Products for eligible returns - HMR reserves the right to issue a check for the amount of refund in lieu of providing a credit to your credit card.
Many specialty chocolate manufacturers do not ship direct to consumers in the hotter months due to potential melting issues. However, we are committed to providing you with BeneFit Bars year-round. To that end, we do all that we can to ensure that the bars arrive at your doorstep in the best condition.
Between June 1 and September 30, cold packs are added to ensure the quality of the BeneFit Bars upon arrival. Cold packs remain cold for approximately 72 hours; therefore HMR can only guarantee there will be no additional melting of the bars on orders shipped to states within a one-business day delivery of our warehouse in New York. If you are concerned about possible melting of the bars, you may want to consider selecting Rush Shipping (additional charges apply).
NOTE:Â If you find that your bars are softer than you like due to the heat, allow the box to sit undisturbed overnight in a cool place. Temperature changes do not impact the nutrition (or flavor) in any way.
If You Receive the Wrong Item
If an error occurs in filling your order (and you receive items you did not order), we will gladly exchange the incorrect items for the correct items. Please contact customer service for details.
Business Hours :
Mon: 9:00 am - 6:00 pm (ET)
Tue: 9:00 am - 6:00 pm (ET)
Wed: 9:00 am - 6:00 pm (ET)
Thu: 9:00 am - 6:00 pm (ET)
Fri: 9:00 am - 6:00 pm (ET)