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FAQs

    HMR at Home® Program Questions


  • What is the calorie level of the HMR at Home Program diet?
    • The Phase 1 diet plan provides a minimum of 1,200 calories per day and ensures complete nutrition, including essential protein, vitamins and minerals.
  • How does the program work?
  • How much weight can I expect to lose?
    • Phase 1 of HMR at Home Program uses the Healthy Solutions diet plan of 3 shakes, 2 entrees and 5 or more fruits and vegetables each day and is designed to help participants lose weight at a moderate pace of 1-2 pounds per week.
  • Will I get any type of instructions on the plan when I join?
    • Yes! Your enrollment includes, step-by-step support materials, including a Quick Start™ CD, plus you'll receive a FREE coaching call with one of our Heath Educator's. On the call, we’ll answer your questions and help you avoid common mistakes on the diet that might affect your weight loss momentum.
  • When can I move to Phase 2 and how do I move to Phase 2?
    • You can move to Phase 2 any time after the processing of your first Phase 1 Ongoing Order. We recommend moving to Phase 2 when you have reached your goal or if you decide you would like to lose weight more gradually (you'll be able to change your Phase online in My IHM on your Program Settings page).
  • What is the return policy if I don't like it?
  • How do I cancel if I no longer want it?
    • You may cancel your enrollment in the HMR at Home® Program at any time after the processing of your first Ongoing Order (2 weeks after your enrollment) by contacting Customer Service or online in My IHM on your Program Settings page. Cancellation will take effect immediately and all future Ongoing Orders will not be processed.
  • How do I join?
  • How do I schedule my free coaching call?

This information is not intended to diagnose medical problems or substitute for appropriate medical care. Consult your physician with questions.
Individuals younger than 18 years of age should not use this diet program without consent from their physician. HMR weight loss foods should not be used as a sole source of nutrition without medical approval. These products are not intended for use by infants, children, or pregnant and lactating women. Consult your physician before starting any diet.

 
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