FAQs Shop HMR

What is the calorie level this diet?

The HMR at Home Phase 1 diet plan is a minimum of 1,200 calories per day and ensures complete nutrition, including essential protein, vitamins and minerals.

How much weight can I expect to lose?

Phase 1 of HMR at Home uses the Healthy Solutions diet plan of 3 shakes, 2 entrees and 5 or more fruits and vegetables each day and is designed to help participants lose weight at a moderate pace of 1-2 pounds per week.

When and how can I move to Phase 2?

You can move to Phase 2 any time after the processing of your first Phase 1 Ongoing Order. We recommend moving to Phase 2 when you have reached your goal or if you decide you would like to lose weight more gradually (you'll be able to change your Phase online in My IHM on your Program Settings page).

How do I cancel?

You may cancel your membership in the HMR at Home Program at any time after the processing of your first Ongoing Order (2 weeks after your enrollment) by contacting Customer Service or online in My IHM on your Program Settings page. Cancellation will take effect immediately and all future Ongoing Orders will not be processed.

How do I join?

To join the program, click here.

What are HMR foods?

HMR weight-loss foods are healthy and delicious "fast" food. Our line of foods includes packaged entrees, shakes, puddings, soup, multigrain cereal and nutrition bars. All HMR weight-loss foods are low-calorie, high-nutrition, and portioned-controlled to support your weight-loss goals. They are used in place of higher-calorie foods, making it easier for you to lower caloric intake while maintaining good nutrition.

Which shake is right for me?

All HMR Shakes are low-calorie, filling, and packed with nutrition. They are available in chocolate and vanilla, but can be combined with low-calorie add-ins to provide an unending variety of flavors. They mix up quickly for delicious thick shakes, fruit smoothies, mousses, puddings, and more!

For most HMR newcomers, we recommend our HMR 120 Shake mix, which is available in an economical canister. Vitamins are included in the mix, so you don't need to take an extra vitamin tablet. (120 calories per serving.)

Our HMR 70 Plus Shake/Pudding mix is lactose-free and versatile, letting you create shakes or puddings from the same mix. It comes packaged in convenient, premeasured individual packets and includes HMR vitamin tablets. (110 calories per serving.)

Our HMR 500 is the original HMR Shake used in our medical weight-loss center. It comes packed in convenient, premeasured individual packets and includes HMR vitamin tablets. (100 calories per serving.)

HMR 800 is a slightly richer shake with slightly higher protein. It, too, is packed in individual packets and includes HMR vitamin tablets. (160–170 calories per serving.)

How many shakes should I have per day?

Any number of HMR Shakes that you drink in place of other foods will help you cut calories. Generally, three or more shakes per day will be effective to help you lose weight. Research shows that the more you use, the more you will lose.

However, you should not use HMR Shakes as your sole source of nutrition without medical supervision. Always consult your physician before beginning any diet.

Why don't the entrees have to be refrigerated and how should they be stored?

HMR Entrees are heat-sealed in a cooking process that kills bacteria and locks in freshness without artificial preservatives. This provides a long shelf life, while retaining natural juices and flavors. It also allows you to take your entrees wherever you go.

Entrees should be stored at room temperature or in a cool, dark, dry space. HMR Entrees should not be exposed to prolonged high heat for multiple days during the peak summer months. This could cause the entree to spoil. Any entrees that have been exposed to high heat for a prolonged period of time (for example 3 or more days) could have an "off odor" when opened, or the seal may be puffy. This entree has likely spoiled and should be discarded.

Once opened, uneaten HMR Entrees should be refrigerated and used within two days.

Is there any BPA (Bisphenol A) in the plastic used in the entree lid and tray?

No. The HMR trays and lids are single use items approved for use in food manufacturing.

Are the foods kosher?

HMR Shakes, BeneFit Bars and Multigrain Hot Cereal are kosher and manufactured under the supervision of the Orthodox Union, also known as O-U. All kosher products are kosher dairy. (A small D is next to the O-U symbol on the packaging.) HMR Entrees and HMR 500 Chicken Soup are not kosher (Please note: no HMR products are kosher for Passover).

How much fluid should I drink per day on an HMR diet?

Staying well hydrated, especially when you are on a diet, is important. If you do not drink enough fluids, you may experience side effects such as dizziness or headaches. When dieting, you should drink an 8-ounce glass of water or noncaloric beverage eight times per day (for a daily total of 64 fluid ounces or more).

Can people with diabetes use HMR foods?

Yes. HMR foods are frequently recommended by doctors for their patients with diabetes because of the foods' nutritional formulation and low calories. However, if you are on medication for diabetes, it is important to check with your physician before starting any diet program.

Can I use HMR foods if I have food allergies?

HMR products are generally well tolerated by most people. Some of our products, however, contain common allergens such as dairy, eggs, wheat, soy and peanuts. Click here for a complete list of HMR product ingredients.

Do I need medical supervision on an HMR diet?

For the most part, if you are on an HMR diet of 1,200 or more calories per day, you do not require medical supervision. Occasionally, people who are on a higher-calorie HMR diet will still require ongoing medical supervision. Dieters on low- and very low-calorie HMR diets (500–800 calories per day) and those with certain medical conditions should receive medical supervision. Most HMR clinic programs provide medical supervision for those who need it. To be sure, always consult your physician before losing weight or beginning an exercise program.

Can I use HMR foods if I'm breast-feeding?

It's always best to consult with your obstetrician and/or pediatrician regarding any diet questions you may have while breast-feeding. HMR Entrees should present no nutritional concerns and can be enjoyed at any time. HMR Shakes contain artificial sweeteners (acesulfame potassium, aspartame, or saccharin), which some health professionals recommend limiting during breast feeding. HMR BeneFit Bars are vitamin-fortified and should be evaluated if prenatal vitamins are still being used. All HMR meal replacements list common allergens on the packaging.

I’m lactose-intolerant. Is there lactose in the HMR foods?

Lactose is an ingredient in some of the HMR Shakes, Multigrain Cereal, BeneFit Bars, and a few of the HMR Entrees. However, people who are lactose-intolerant can often enjoy any of the HMR foods by using a Lactaid tablet. For example, there is about the same amount of lactose in the cereal as there is in a ½ cup of fat-free milk, even less in many of the BeneFit Bars. HMR foods that are lactose-free include the HMR 70 Plus Shakes and the following HMR Entrees: Beef and Bean Enchiladas, Vegetable Stew with Beef, Barbecue Chicken, Chicken Creole, Savory Chicken, Five-Bean Casserole, and Turkey Chili.

Can the vitamin fortification in HMR Shakes, Cereal and Bars interact with my medications?

The HMR Shakes, Soup, and Multigrain Hot Cereal are all fortified with vitamin K, which plays a role in blood clotting, maintaining bone health, and preventing cardiovascular disease. This is important to know if you are taking the blood thinner, Coumadin® (warfarin). You should consult with your treating physician about the amount of vitamin K allowed in your diet while on this medication.

Is there caffeine in HMR weight-loss foods?

HMR Chocolate Shakes include 9 – 15 mg of caffeine per single serving. The HMR Chocolate and Peanut Butter BeneFit Bars contain 14 – 15 mg per serving. This amount of caffeine equals about 1/5 the amount of caffeine found in an 8 oz. cup of brewed coffee. Small amounts of caffeine (less than 1 mg) are also contained in the vanilla shakes.

Do I need to be enrolled in a program to purchase products?

All of our meal replacement products are available to the public.

How can I change my order?

Please contact us immediately after placing your order to request any changes (1-888-446-2846 or ihm@IHMonline.com).

We will do our best to accommodate any immediate change requests. However, we process orders quickly and are unable to modify an order once processed.

Can I ship my order to an address other than the billing address?

Yes, we can ship your order to an address other than the billing address on your credit card. However, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card.

To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

How can I check the status of an order?

You can check the status of your order at anytime by logging into My IHM and clicking on Shipped Orders in the Orders section.

When will my shipment arrive?

For UPS ground shipments within the Contiguous, please allow 5 - 10 business days.

For Rush shipments within the Contiguous, please allow 4 business days.

For shipments to Alaska, Hawaii or Puerto Rico, please allow 3 - 5 business days.

For shipments to the Virgin Islands, U.S. territories and APO/FPO addresses, please allow 7 - 14 business days.

Click here to view our shipping rates and times.

Where do you ship?

We can ship anywhere in the Contiguous US either using our standard UPS ground shipping or using our rush shipping option (additional fees apply).

We also offer shipping to Hawaii, Alaska, Puerto Rico, the Virgin Islands, U.S. territories and APO/FPO addresses for an additional shipping fee. Rush shipping is not available to these areas. Click here to view our shipping rates and times.

Please note: We can not ship to PO Box addresses.

How do I schedule my free coaching call?

Once you've enrolled, you can schedule your coaching call online in My IHM or by contacting us at 1-888-446-2846.

This information is not intended to diagnose medical problems or substitute for appropriate medical care. Consult your physician with questions. Individuals younger than 18 years of age should not use this diet program without consent from their physician. HMR weight loss foods should not be used as a sole source of nutrition without medical approval. These products are not intended for use by infants, children, or pregnant and lactating women. Consult your physician before starting any diet.